Acceptable Use Policy

Last Updated: September 11, 2025

1. Purpose and Scope

This Acceptable Use Policy ("AUP") governs your use of EcomATM's e-commerce automation platform and services. This policy is designed to protect our users, our platform, and the broader internet community from abuse and misuse of our services. By using EcomATM, you agree to comply with this AUP.

2. General Principles

You must use our services in a manner that:

• Complies with all applicable laws and regulations
• Respects the rights of others
• Does not harm or interfere with our services
• Maintains the security and integrity of our platform
• Follows ethical business and communication practices

3. Permitted Uses

3.1 Business Activities

You may use our services for legitimate business purposes including:

• Creating and managing e-commerce stores
• Automated customer communication and support
• Order processing and inventory management
• Marketing and promotional activities (with proper consent)
• Business analytics and performance tracking
• Integration with third-party business tools

3.2 Communication Guidelines

When using our messaging and communication features:

• Obtain proper consent before sending messages
• Provide clear opt-out mechanisms
• Include accurate sender identification
• Respect communication preferences and schedules
• Use professional and appropriate language

4. Prohibited Uses

4.1 Illegal Activities

4.2 Spam and Unsolicited Communications

You must not use our platform to:

• Send unsolicited bulk messages or spam
• Use purchased, rented, or scraped contact lists
• Send messages without proper consent
• Ignore unsubscribe requests
• Use misleading subject lines or sender information
• Conduct email bombing or message flooding

4.3 Prohibited Products and Services

You may not sell or promote:

• Illegal Substances: Drugs, controlled substances, or drug paraphernalia
• Weapons: Firearms, explosives, or other dangerous weapons
• Adult Content: Pornography or explicit adult material
• Gambling: Online gambling services or casino operations
• Counterfeit Goods: Fake or unauthorized replicas of branded products
• Stolen Property: Items obtained through theft or other illegal means
• Hazardous Materials: Dangerous chemicals or radioactive materials
• Prescription Medications: Without proper licensing and authorization

4.4 Fraudulent Activities

Prohibited fraudulent activities include:

• Creating fake accounts or identities
• Misrepresenting products or services
• False advertising or deceptive marketing
• Pyramid schemes or multi-level marketing scams
• Phishing attempts or credential harvesting
• Identity theft or impersonation
• Credit card fraud or chargeback abuse

5. Technical Use Restrictions

5.1 System Abuse

You must not:

• Attempt to gain unauthorized access to our systems
• Use automated tools to exceed rate limits
• Reverse engineer or decompile our software
• Launch denial of service attacks
• Introduce malware, viruses, or harmful code
• Attempt to bypass security measures

5.2 Resource Abuse

Prohibited resource abuse includes:

• Excessive API calls beyond reasonable limits
• Storage of non-business related content
• Cryptocurrency mining using our resources
• Running unauthorized background processes
• Consuming excessive bandwidth or computing resources

6. Content and Communication Standards

6.1 Prohibited Content

Content that violates our standards includes:

• Hate Speech: Content promoting hatred based on protected characteristics
• Violence: Content inciting or glorifying violence
• Harassment: Bullying, stalking, or threatening communications
• Misinformation: Deliberately false or misleading information
• Privacy Violations: Sharing private information without consent
• Defamatory Content: False statements damaging someone's reputation

6.2 Professional Standards

All communications should:

• Use professional and respectful language
• Provide accurate product descriptions and pricing
• Include clear terms and conditions
• Respect cultural and linguistic diversity
• Maintain appropriate business conduct

7. Compliance Requirements

7.1 Legal Compliance

You must comply with all applicable laws including:

• Consumer Protection Laws: Fair trading and consumer rights
• Data Protection Regulations: GDPR, CCPA, and similar privacy laws
• Anti-Spam Laws: CAN-SPAM, CASL, and similar regulations
• Tax Obligations: Sales tax, VAT, and other applicable taxes
• Import/Export Rules: Customs and trade regulations
• Industry Regulations: Sector-specific compliance requirements

7.2 Platform-Specific Rules

When integrating with third-party platforms, you must:

• Follow WhatsApp Business Policy and Commerce Policy
• Comply with Telegram Bot API terms
• Adhere to Google API services terms
• Respect payment processor requirements
• Follow e-commerce platform guidelines

8. AI and Automation Guidelines

8.1 Responsible AI Use

When using our AI features:

• Review and approve AI-generated content before use
• Ensure AI responses are appropriate and accurate
• Don't rely solely on AI for critical business decisions
• Respect intellectual property in AI training data
• Be transparent about AI-assisted interactions when required

8.2 Automation Best Practices

• Implement appropriate human oversight
• Set reasonable automation limits and schedules
• Monitor automated activities for compliance
• Provide easy ways for recipients to opt-out
• Maintain audit logs of automated actions

9. Data and Privacy Responsibilities

9.1 Customer Data Protection

You must:

• Obtain proper consent for data collection and processing
• Implement appropriate security measures
• Respect data subject rights and preferences
• Provide clear privacy notices
• Report data breaches promptly

9.2 Chrome Extension Usage

When using our Chrome extension:

• Only extract data you have permission to collect
• Respect website terms of service
• Don't use for unauthorized scraping
• Obtain consent from data subjects when required
• Follow applicable data protection laws

10. Affiliate Program Standards

10.1 Ethical Marketing

Affiliate marketers must:

• Use truthful and accurate marketing materials
• Clearly disclose affiliate relationships
• Avoid misleading claims about our services
• Use approved promotional content when provided
• Follow applicable advertising regulations

10.2 Prohibited Affiliate Activities

• Cookie stuffing or fraudulent tracking
• Bidding on our trademark terms in paid search
• Creating fake accounts or reviews
• Spamming or using unethical promotion methods
• Promoting to minors without proper safeguards

11. Enforcement and Consequences

11.1 Monitoring and Detection

We monitor for policy violations through:

• Automated systems and alerts
• User reports and complaints
• Regular compliance reviews
• Third-party monitoring services
• Law enforcement cooperation

11.2 Violation Consequences

Policy violations may result in:

11.3 Appeals Process

If you believe we've made an error:

1. Submit an appeal through our support system
2. Provide evidence supporting your case
3. Our review team will investigate within 5 business days
4. You'll receive a written response with our decision
5. Further appeals may be escalated to senior management

12. Reporting Violations

12.1 How to Report

If you encounter violations of this policy:

• Email abuse@ecomatm.net with details
• Use the report function in your dashboard
• Contact our support team
• Provide evidence and documentation when possible

12.2 Information to Include

• Detailed description of the violation
• Account information of violator (if known)
• Screenshots or other evidence
• Date and time of incident
• Your contact information for follow-up

13. Updates and Changes

We may update this Acceptable Use Policy from time to time to reflect:

• Changes in applicable laws and regulations
• New features or services we offer
• Emerging security threats or abuse patterns
• Industry best practices and standards

We will notify users of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions about this policy or to report violations, contact us at: